Refund and Returns Policy

Effective Date: December 23, 2024
Business Name: Adventure in Time
Website: adventureintime.com
Contact Email: kseagull3@yahoo.com
Address: 39A Quail Creek Dr., Hurricane, Utah 84737

At Adventure in Time, we value your satisfaction and strive to ensure you enjoy every product you purchase. If you’re not completely satisfied with your purchase, please review our policy below to understand your options for returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be in its original condition and packaging, with no signs of wear, damage, or use.
  • Returns must be initiated within 30 days of the delivery date.
  • Products purchased on sale or as part of a promotion are not eligible for returns, except in the case of defects or damage.

2. Non-Returnable Items

Due to the nature of our products, the following are non-returnable:

  • Digital products or downloadable items.
  • Products damaged after delivery due to improper handling or storage.

3. Process for Returns

To initiate a return, please follow these steps:

  1. Contact Us: Email us at kseagull3@yahoo.com with your order number, reason for the return, and photos (if applicable).
  2. Approval: Once your return request is reviewed, you’ll receive an email with further instructions, including the return shipping address.
  3. Shipping: Pack the product securely and ship it to the provided address. The customer is responsible for return shipping costs unless the product was defective or damaged upon arrival.
  4. Inspection: Upon receiving the return, we will inspect the item to ensure it meets the return eligibility criteria.

4. Refunds

Refunds will be processed as follows:

  • If the return is approved, the refund will be issued to the original payment method within 7-10 business days of receiving the returned item.
  • Original shipping costs are non-refundable, except for cases involving defective or damaged products.
  • In cases of a rejected return (e.g., item not in original condition), the customer will be notified, and the product can be shipped back at their expense.

5. Damaged or Defective Products

If your product arrives damaged or defective:

  • Notify us within 7 days of delivery at kseagull3@yahoo.com with photos of the damage and your order details.
  • We will replace the item or issue a full refund, including any shipping costs.

6. Exchange Policy

We currently do not offer exchanges. If you wish to obtain a different product, please follow the return process and place a new order.

7. Return Fees and Costs

  • Customers are responsible for all return shipping costs, except in cases of defective or damaged products.
  • We recommend using a trackable shipping method to ensure your return is received.

8. Contact Information

For questions or assistance, please contact us:

We appreciate your understanding and cooperation. Thank you for choosing Adventure in Time!